Scones Alley
cakes | scones | desserts
FAQs
Useful Information
How to order
please text us through whatsapp +62-878-6740-9330 to order.
Are there any ready cakes?
yes we do, we have few minimal selections available daily. not on display though, please reach us through whatsapp for more
whats included in my purchase?
the cake purchase comes with a set of birthday accessories (knife, wood matches, candle)
What payments do you accept?
we accept Credit Card, Debit, paypal , multicurrency local bank transfer (usd, aud, sgd, gbp, cad, jpy, hkd, eur and etc ), alipay (soon)
Is it possible to have sudden order such as sameday order or tomorrow?
Sometimes it is possible based on our schedule on that day, please reach us through whatsapp
Do you make any vegan items?
No, we do not. our cakes contains heavy dairy, gelatin, and eggs
Do you deliver nationwide?
No we don't, we serve an area within our range of 50km maximum
How do you deliver your cakes?
we offer delivery using our private charter / licensed bluebird send
Is it okay to pick up my cake using motorbike?
We strongly recommend you NOT. our cakes melts easily under hot temperature. we suggest you to pick them up by CAR.
in a car ride, cake could at least last for an hour with an AC turn on, please store them immediately in the refrigerator (not freezer) once arrived
do you make alcohol cakes?
yes we do.
Do you do custom?
Currently we are not accepting any customs
how long does your cake last in the fridge?
we recommend consuming the cake within 2 days for best taste.
How to check on the delivery rate?
just reach Gina on whatsapp and we will assist you.
Is my cake insured of any damages during shipment?
if using our private charter, yes.
Will there be any physical receipt attached?
No, the buyer will receive payment confirmation and if theres any E-receipt / E-invoice needed to be issued it will be sent to the buyer's email / whatsapp
Will i be able to change my item/ cancel?
feel free to reach out to us, we appreciate a 24 hour notice though.